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Natural Awakenings Dallas -Fort Worth Metroplex Edition


Dart Riders are Happy with Service

Jan 30, 2012 11:25AM

Nine out of 10 Dallas Area Rapid Transit (DART) customers say they’ll recommend the service to others, according to the results of a September 2011 satisfaction survey of more than 3,700 customers, conducted in person and online. The survey also reported an 87 percent general satisfaction virtually unchanged from the prior year.

Other key findings from the survey say that 92 percent found the information they needed on the DART website; 90 percent found schedules easy to read; 77 percent believe buses are on schedule; and 92 percent report the trains run on time.

Although 85 percent of customers said they feel safe on many parts of the system, the agency is exploring ways to improve riders’ sense of security. In addition to modifying deployment plans to increase police presence, the agency is continuing to install closed-circuit cameras at its stations, and is scheduled to complete the project in mid-2012. DART Police are also increasing their coordination with service-area city police departments, as well as federal law enforcement agencies. One particular effort with Dallas Police is aimed at reducing crime involving juveniles.

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