After experimenting with more 10,000 shared scooters and e-bikes for two years, Lime is one of three vendors, which include Bird and Superpedestrian, selected by the city of Dallas to provide a smaller fleet of just 500 each. Lime Dallas Operations Manager Kelly Pierce says, “We have learned a lot from the previous pilot program.”

The new scooters have a lower center of gravity for a more stable ride with better brakes and suspension to handle bumps. In a shared dockless vehicle service, the company places motor-assisted scooters or electric bicycles in the right-of-way for the public to rent.

To rent a scooter or ebike, scan the QR code or barcode on the vehicle with a phone camera and follow the instructions. For other options, call the customer service number for the company. Users can park in scooter and bicycle parking corrals or locked to a bike rack.

They must be parked upright using the kickstand in the landscaping/buffer at the curb facing the street on sidewalks that are at least eight feet wide. Improperly parked vehicles  can be reported to the applicable operator or via Dallas 311. Those improperly parked will be fined $20. Scooters may not be ridden on sidewalks, trails, parks, plazas, roads with a speed limit of 35 MPH or higher and other designated no-ride zones. Riders must be 16 or older.

For more information, call 1-888-546-3345 or email [email protected] (Lime); call 1-866-205-2442 or email [email protected] (Bird); or call 1-844-701-8163 or email [email protected] (Silver). To have a scooter or bike removed or picked up, call 311, or 214-670-3111.